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Member Relationship Management

imPowr Member Relationship Management

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The relationship between a member, their provider and their health system, is complex and often challenged by issues of trust and concern about finances. The member's relationship with social providers, however, is often strong. Finance is typically not an issue, and because engagement occurs on so many levels and often with family members, there is a high degree of trust.

By building strong relationships with those trusted social service agencies, health systems can reinforce member trust in their services as well, leading to greater member retention, increased compliance with treatment and ultimately lower cost.

Whole Person Case Management  and Continuity of Care The imPowr electronic social record tracks all aspects of a person: medical, social, employment, judicial, and family relationships. This care record becomes a tool for health systems to use to optimize patient health and reduce the need for expensive interventions later, while demonstrating care and concern for the whole person - a key to building trust,

Proactive Relationship Management imPowr can quantity strength of relationship in both direct and indirect ways.

  • Direct ways include direct assessment via surveys and similar patent-provider relationship measurement tools

  • Indirect ways include tracking point-of-engagement, time durations, frequency, and other patterns that can serve as leading indicators of relationship tends

 

The results of these measures can be leveraged for individual and group outreach programs and other forms of automated or manual follow-up.

Community & Provider Scorecards & Dashboards Relationship metrics can be tracked, sored, and presented on dashboards based on various cohorts of patients and providers, giving health systems a unique new way to manage member retention rates and how various partners are influencing those rates.